How to submit a request
Email bobby10407@163.com with the subject line “Data Deletion Request” or “Seller Data Request”. Include your name, organization if applicable, contact email, the data or account involved, and the action requested.
Deletion and access requests
Data Deletion Request Process
This page explains how to request deletion, correction, access, or restriction of personal data, seller data, Amazon API data, or related operational records handled by the company.
Verification
We may ask for additional information to verify that you are authorized to make the request. For seller or Amazon API records, we may need seller account identifiers, marketplace region, date range, campaign or report identifiers, or other information needed to locate relevant data.
What we can delete or restrict
- Website contact records that are no longer needed.
- Unnecessary internal user profile information.
- Seller, advertising, product, or report exports that are no longer required for authorized operations.
- API tokens or authorizations that should be revoked or rotated.
- Operational records that can be deleted under applicable law and platform requirements.
Records we may need to retain
Some records may be retained if required for tax, accounting, dispute handling, security investigation, marketplace compliance, legal obligations, fraud prevention, or audit logs. Where full deletion is not possible, we may restrict access, anonymize, aggregate, or retain only the minimum necessary record.
Processing time
We aim to review requests within a reasonable time after receiving sufficient verification details. Complex seller data, backup records, or legal review may require additional processing time.